Customer Experience Specialist (In Training)

CarMax; Indianapolis (IN); Presencial; USD 23 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid sick leave

Vacation time

Holiday pay

Resumo da oferta

CarMax Indianapolis is seeking a Customer Specialist in Training who will guide customers through buying, selling, or servicing a vehicle, delivering a friendly, transparent experience and supporting a simple process. You will handle vehicle appraisals, sales support, paperwork, and service coordination while learning in a fast-paced environment.

Strong communication and teamwork help you grow with CarMax, a leader in used car retail.

Qualificações

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to lift up to 25 lbs.
• Sales or customer service experience preferred.
• Basic proficiency with Microsoft Office.

Responsabilidades

• Deliver exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, transaction paperwork, auditing documents, and payments.
• Coordinate service appointments, review repair invoices for accuracy, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Conhecimentos

Strong communication

Relationship building

Integrity & teamwork

Multitasking & attention to detail

Deadlines management

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

CarMax Indianapolis is seeking a Customer Specialist in Training who will guide customers through buying, selling, or servicing a vehicle, delivering a friendly, transparent experience and supporting a simple process. You will handle vehicle appraisals, sales support, paperwork, and service coordination while learning in a fast-paced environment.

Strong communication and teamwork help you grow with CarMax, a leader in used car retail.