Customer Experience Specialist in Training

CarMax; Sierra Blanca (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation time

Holiday pay

Accommodation if needed

Job summary

CarMax is seeking a Customer Specialist in Training to deliver a high‑quality, customer‑first experience throughout the vehicle journey—from buying to servicing. You’ll learn hands‑on tasks including sales support, appraisals, paperwork, and coordinating repair orders.

In this fast‑paced role, you’ll build relationships with customers while balancing business goals, following CarMax processes, and collaborating with multiple teams to ensure a smooth, transparent experience.

Qualifications

• Strong communication skills and the ability to represent CarMax professionally.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, tests, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check‑in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and processing paperwork.
• Coordinate service appointments and review repair invoices for accuracy.

Skills

Communication skills

Relationship building

Integrity

Teamwork

Multi-tasking

Process alignment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Training to deliver a high‑quality, customer‑first experience throughout the vehicle journey—from buying to servicing. You’ll learn hands‑on tasks including sales support, appraisals, paperwork, and coordinating repair orders.

In this fast‑paced role, you’ll build relationships with customers while balancing business goals, following CarMax processes, and collaborating with multiple teams to ensure a smooth, transparent experience.