Customer Solutions Sales Rep - Incentives

Spectrum; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte, NC. Starting pay is $18/hour with incentives that can push total compensation above $70,000 per year. You’ll help retain customers and upsell Spectrum services while delivering exceptional service.

You’ll resolve billing questions, promote video, data and voice products, process orders, and work toward strong customer satisfaction and revenue growth in a fast-paced, office-based environment.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours including weekends and holidays.
• Effective communication with customers, colleagues and vendors.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain high levels of professionalism in every interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors to drive decisions.
• Support efforts to enhance the customer experience through every transaction.

Skills

Call center

Customer service

Phone sales

English proficiency

Communication skills

Billing systems

Product knowledge

Time management

Education

High school diploma or equivalent

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte, NC. Starting pay is $18/hour with incentives that can push total compensation above $70,000 per year. You’ll help retain customers and upsell Spectrum services while delivering exceptional service.

You’ll resolve billing questions, promote video, data and voice products, process orders, and work toward strong customer satisfaction and revenue growth in a fast-paced, office-based environment.