Inbound Sales & Customer Solutions Rep - Earn Up to $80k

Spectrum; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Lucrative incentives

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Charlotte, NC, to handle inbound calls, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

Requirements include a high school diploma, 1+ year sales experience, and strong English communication. Bilingual Spanish & English is a plus. The package includes pay starting at $18/hour, plus incentives and Spectrum service perks.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of sales experience is required.
• Strong English written and spoken communication.
• Understanding of telecom services (Video/Internet/Voice/Mobile).
• Ability to manage multiple software applications simultaneously.
• Bilingual Spanish & English is a plus.

Responsibilities

• Handle inbound calls as the first point of contact.
• Investigate and resolve customer concerns in real time.
• Identify upsell or cross-sell opportunities to enhance value.
• Explain products and services clearly and accurately.
• Contribute to customer satisfaction and loyalty in an in-office setting.

Skills

English proficiency

Clear communication

Flexibility

Telecom knowledge

Multitasking

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Charlotte, NC, to handle inbound calls, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

Requirements include a high school diploma, 1+ year sales experience, and strong English communication. Bilingual Spanish & English is a plus. The package includes pay starting at $18/hour, plus incentives and Spectrum service perks.