Customer Solutions & Retention Specialist

Jobtome; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Florida to retain customers and upsell services. The role focuses on resolving billing inquiries, answering product questions, and handling service complaints while upholding professionalism and contributing to revenue growth.

You will engage customers, apply effective sales techniques, and process orders in the billing system. The position offers competitive pay plus incentives and benefits, with Spectrum services included.

Qualifications

• 2+ years of call center experience in customer service or phone sales or equivalent experience.
• Ability to read, write, speak and understand English.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Strong communication skills with customers and colleagues.
• Proficiency with computers and consumer electronics; familiarity with billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism and courtesy in every interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.

Skills

Communication skills

Customer service

Sales techniques

English proficiency

Phone/online interactions

Education

High school diploma

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Florida to retain customers and upsell services. The role focuses on resolving billing inquiries, answering product questions, and handling service complaints while upholding professionalism and contributing to revenue growth.

You will engage customers, apply effective sales techniques, and process orders in the billing system. The position offers competitive pay plus incentives and benefits, with Spectrum services included.