Call Center Sales: Upsell & Retain Solutions Pro

Jobtome; Riverview (FL); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services for staff

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Riverview, FL. You will engage customers to resolve billing questions, upsell video, internet, and phone services, and maintain high levels of professionalism in every interaction.

Join our team to drive revenue growth, enhance customer satisfaction, and contribute to a positive customer experience through effective problem solving and clear communication.

Qualifications

• 2+ years in call center or sales roles preferred.
• Ability to read, write, speak and understand English.
• Familiarity with cable services including video, internet and phone.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare with competitors clearly.
• Process orders within the billing system for retained accounts and new sales.

Skills

Customer service

Sales

Communication skills

Computer literacy

Education

High school diploma

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Riverview, FL. You will engage customers to resolve billing questions, upsell video, internet, and phone services, and maintain high levels of professionalism in every interaction.

Join our team to drive revenue growth, enhance customer satisfaction, and contribute to a positive customer experience through effective problem solving and clear communication.