Account Solutions Specialist - Flexible Schedule

Credit Acceptance Corporation; Town of Lansing (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

401K match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/Dental/Vision

Job summary

Credit Acceptance Corporation in Town of Lansing, NY is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and assist with repossession issues where possible.

The role emphasizes professional communication, problem solving, and compliance while handling payments over the phone. Training is provided and a flexible schedule may apply.

Qualifications

• High School Diploma or GED required.
• Strong communication and problem solving skills emphasized.
• Experience in customer service and/or collections is preferred.

Responsibilities

• Contact customers who are behind on car payments by phone regularly.
• Work with customers to bring accounts current and reduce past due balances.
• Assist customers in stopping or cancelling vehicle repossessions when possible.
• Update and verify contact or vehicle information as needed.
• Support additional customer service requests and document interactions.

Skills

Customer service

Persuasive communication

Negotiation

Problem solving

Positive attitude

Active listening

Multi-tasking

Self-motivation

Feedback oriented

Clear speaking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Credit Acceptance Corporation in Town of Lansing, NY is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and assist with repossession issues where possible.

The role emphasizes professional communication, problem solving, and compliance while handling payments over the phone. Training is provided and a flexible schedule may apply.