Collections Solutions Specialist

Credit Acceptance Corporation; Knoxville (TN); Sur place; USD 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

401(K) match

Tuition reimbursement

Medical/dental/vision coverage

Parental leave

Résumé du poste

Credit Acceptance Corporation is seeking a customer-focused associate for its call-center operations. You will contact customers behind on payments, work toward bringing accounts current, and help prevent repossessions by coordinating payment arrangements and follow-up calls.

Expect to handle multiple systems, document notes, and collaborate with a team while maintaining professional communication. Training is provided, with flexible scheduling options and performance-based bonuses.

Qualifications

• High school diploma or GED required.
• High speed internet with at least 15 Mbps download.
• Excellent verbal and written communication skills.

Responsabilités

• Make and take calls to contact customers who are behind on car payments.
• Work with customers to bring accounts current and prevent repossession.
• Update and verify contact and vehicle information as needed.
• Process payments by phone (one-time and recurring).
• Open to ongoing feedback to improve performance.

Connaissances

Phone etiquette

Customer service

Persuasive communication

Negotiation

Microsoft Office

Typing & documentation

Formation

High School Diploma or GED

Outils

Outlook

Teams

Description du poste

Credit Acceptance Corporation is seeking a customer-focused associate for its call-center operations. You will contact customers behind on payments, work toward bringing accounts current, and help prevent repossessions by coordinating payment arrangements and follow-up calls.

Expect to handle multiple systems, document notes, and collaborate with a team while maintaining professional communication. Training is provided, with flexible scheduling options and performance-based bonuses.