Customer Solutions Representative

Jobtailor; Kansas; On-site; USD 35,000 - 48,000; Full time

Job summary

Jobtailor is seeking a customer support representative in the United States (Kansas) to handle product inquiries, process orders, and provide shipment updates. You will communicate with customers and the sales team by phone or email, place and track orders, and offer accurate information about tools and equipment.

Proficiency in CRM, SAP/ERP, and Microsoft Office is expected, along with strong communication, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• A high school diploma or GED.
• Clear communication skills and a helpful attitude.
• Attention to detail.
• Proficiency typing and using computers.
• Ability to use email, CRM, SAP/ERP, and Microsoft Office.
• Ability to work well in a team and stay organized in a fast-paced environment.
• Reliability and punctuality.
• No previous customer service or call center experience required.

Responsibilities

• Support customers with product questions, order processing, and shipment updates.
• Communicate with customers and the sales team by phone or email.
• Place and track product orders.
• Provide accurate information about tools and equipment.
• Use email, CRM, SAP/ERP, and Microsoft Office systems.
• Learn about products and recommend solutions based on customer needs.

Skills

Clear communication

Attention to detail

Typing proficiency

Computer proficiency

Teamwork

Organizational skills

Reliability

Punctuality

Education

High School Diploma

GED

Tools

CRM

SAP/ERP

Microsoft Office

Email

Job description

• Support customers with product questions, order processing, and shipment updates
• Communicate with customers and the sales team by phone or email
• Place and track product orders
• Provide accurate information about tools and equipment
• Use email, CRM, SAP/ERP, and Microsoft Office systems
• Learn about products and recommend solutions based on customer needs

Requirements

• A high school diploma or GED
• Clear communication skills and a helpful attitude
• Attention to detail
• Proficiency typing and using computers
• Ability to use email, CRM, SAP/ERP, and Microsoft Office
• Ability to work well in a team and stay organized in a fast-paced environment
• Reliability and punctuality
• No previous customer service or call center experience required

Core Competencies

Demonstrates strong communication skills and attention to detail while supporting customers with product inquiries and order processing. Proficient in using CRM, SAP/ERP, and Microsoft Office to provide accurate information and recommendations based on customer needs.

Highest-signal resume keywords

• Clear Communication Skills
• Attention To Detail
• Proficiency In CRM
• Proficiency In SAP/ERP
• Proficiency In Microsoft Office

ATS Optimization Keywords

Hard Skills

• Order Processing
• Product Knowledge
• Typing Proficiency
• Computer Proficiency

Soft Skills

• Helpful Attitude
• Teamwork
• Organizational Skills
• Reliability
• Punctuality

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Support
• Product Recommendations
• Fast-Paced Environment

Tools & Technologies

• Email
• CRM
• SAP/ERP
• Microsoft Office