Customer Excellence Representative

Jobtailor; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Miami, FL seeks a detail‑oriented Customer Service / Data Entry Assistant to accurately input purchase orders and routine inquiries into the company database, verify data, and resolve discrepancies. You will handle calls and emails, support pricing questions, process returns, and collaborate with Sales and other departments to ensure smooth order servicing.

The role emphasizes accuracy, fast typing, and the ability to multitask in a busy environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service in a sales-driven environment.
• Proficiency in Microsoft Office Suite.
• Strong typing and data-entry accuracy.
• Excellent written and verbal communication.
• Ability to work independently and multitask.

Responsibilities

• Input data from orders and calls into the company database.
• Verify data accuracy and completeness.
• Address discrepancies and correct errors promptly.
• Handle customer inquiries via calls and emails.
• Process returns and sample orders.
• Collaborate with Sales for pricing and service issues.
• Manage low-complexity customer accounts (EDI and portals).
• Complete administrative tasks and filing.
• Report to the Post-Sales Manager.

Skills

Data Entry

Customer Service

Typing

Attention to Detail

Communication Skills

Organization

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

EDI Systems

Customer Portals

Job description

• Input data accurately and efficiently from customer purchase orders, customer calls, and other sources into the company database
• Verify and cross-check data for accuracy and completeness
• Address discrepancies and correct data entry errors promptly
• Communicate proactively with customers to answer questions, resolve issues, and provide support
• Handle incoming calls and emails professionally and efficiently
• Manage customer accounts with low levels of complexity, including EDI and customer portals when applicable
• Collaborate with the Sales team and internal departments on customer pricing, requests, and service issues
• Process customer returns and sample orders
• Perform administrative tasks related to dispute resolution, returns, and credits
• Complete correspondence and filing tasks as assigned
• Report to the Manager of the Post-Sales Customer Excellence Department

Requirements

• High School Diploma or equivalent
• Minimum of 1-2 years of customer service experience in a sales-driven organization or equivalent relevant work experience
• Proficiency in Microsoft Office Suite
• Willingness to learn and adapt to additional software programs as needed
• Exceptional attention to detail, organizational skills, and strong typing abilities with a focus on accuracy
• Excellent interpersonal and communication skills, both written and verbal
• Proactive approach to handling demanding situations and providing effective solutions
• Demonstrated urgency in responding to inquiries from internal and external customers and vendors
• Ability to multitask, prioritize, and work independently in a fast-paced environment
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure
• Positive attitude, conscientious work ethic, and commitment to delivering exceptional customer service
• Knowledge of web/e-commerce orders (ECO/EDS preferred; training provided as needed)
• Ability to manage customer accounts with low levels of complexity, which may include EDI and customer portals

Core Competencies

Demonstrates proficiency in data entry and customer service, with a strong focus on accuracy and attention to detail. Capable of managing customer accounts and resolving issues effectively while collaborating with internal teams.

Highest-signal resume keywords

• Data Entry Accuracy
• Customer Service Experience
• Microsoft Office Suite Proficiency
• Strong Typing Abilities
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Data Verification
• Customer Account Management
• Mathematical Skills
• Administrative Tasks
• E-commerce Order Knowledge

Soft Skills

• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Proactive Problem Solving
• Multitasking Ability

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Sales-Driven Organization
• Customer Purchase Orders
• Returns Processing
• Dispute Resolution
• Customer Excellence

Tools & Technologies

• Customer Portals
• EDI Systems