Customer Service Representative

Jobtailor; California (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking a customer service representative to act as a liaison between the company and customer accounts. You will provide product and service information, resolve problems, and manage orders in the ERP system.

The role involves coordinating with freight carriers, learning products, and meeting sales and service targets in a fast-paced manufacturing setting. Applicants should have 3+ years of customer service experience in manufacturing, strong communication skills, and proficiency

Qualifications

• High School Diploma required; associate degree preferred.
• 3+ years of proven customer service experience in manufacturing.
• Strong communication, problem solving, and active listening.
• Experience with ERP/CRM; able to learn products quickly.

Responsibilities

• Act as liaison between company and customer accounts.
• Provide product/service information and resolve problems accurately.
• Enter customer orders, credits, RMAs in ERP.
• Schedule pickups and coordinate with freight carriers.
• Learn products and how they work; understand BOMs and price structures.
• Meet customer-service targets and call-handling quotas.
• Build relationships through open communication; handle complaints with solutions.
• Follow procedures, guidelines, policies; work in a fast-paced environment.

Skills

Customer service

Active listening

Excel proficiency

Time management

Communication skills

Team collaboration

Education

High School Diploma

Associate's Degree (Preferred)

Tools

ERP Systems

CRM Systems

LTL Carriers

UPS

FedEx

Excel

Job description

• Act as a liaison between the company and customer accounts
• Provide product and services information and resolve customer problems accurately and efficiently
• Manage incoming calls
• Enter customer orders, credits, and RMAs accurately in the ERP system
• Learn company products and understand how they work
• Work with the Production Scheduler to determine new customer ship dates
• Schedule pickups with freight carriers and follow up on tracking
• Identify and assess customer needs
• Build sustainable relationships and trust with customer accounts through open, interactive communication
• Provide accurate, valid, and complete information using appropriate methods and tools
• Meet personal and customer-service team sales targets and call-handling quotas
• Handle complaints and provide solutions or alternatives within required time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Engage customers to provide excellent service

Requirements

• High School Diploma is required
• Proven customer service (3+ years), preferably in a Manufacturing environment
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Must be comfortable working in a team environment as well as individually
• Knowledge working with price structures, BOM's, Part #'s, Unit of measures, Weights/dims
• Familiarity with CRM systems and practices
• Familiar with LTL carriers, UPS/Fed Ex
• Customer Orientation and ability to adapt/respond to different types of problems
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Excel & creating spreadsheet
• Ability to learn products and components
• High energy and multitasking ability
• Enjoys working in a fast-paced manufacturing environment
• Associate's Degree is preferred

Core Competencies

Demonstrates strong customer service skills with a proven track record in a manufacturing environment, effectively managing customer interactions and resolving issues. Proficient in using ERP systems and CRM practices to enhance customer satisfaction and meet sales targets.

Highest-signal resume keywords

• Customer Service Experience
• ERP System Proficiency
• CRM Familiarity
• Strong Communication Skills
• Ability to Multi-task

ATS Optimization Keywords

Hard Skills

• Customer Order Entry
• BOM Knowledge
• Price Structure Understanding
• Excel Proficiency
• Problem Resolution

Soft Skills

• Active Listening
• Team Collaboration
• Adaptability
• Relationship Building
• Time Management

Certifications & Qualifications

• High School Diploma
• Associate's Degree (Preferred)

Industry Keywords

• Manufacturing Environment
• Customer Orientation
• Sales Targets
• Call Handling Quotas
• Fast-Paced Environment

Tools & Technologies

• ERP Systems
• CRM Systems
• LTL Carriers
• UPS
• FedEx