Customer Service Representative – General Calls

Jobtailor

Phoenix (AZ)

On-site

USD 42,000 - 56,000

Full time

3 days ago

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Job summary

Jobtailor in Phoenix, AZ is seeking a customer service-oriented professional to support manufacturing operations. You will assist customers, process inquiries, and coordinate with internal teams to resolve issues. The role emphasizes lean principles, ISO compliance awareness, and accurate data entry in JD Edwards, CRC Dash, and Microsoft Office.

Strong communication and problem-solving are essential. No supervisory responsibilities; there is emphasis on maintaining product knowledge and

Qualifications

High school diploma or GED with some college or technical training in mechanics or electronics; or equivalent combination of education and experience.
Two to five years of experience in a customer service-related position, preferably in a manufacturing environment.
Proficiency in word processing, spreadsheets, email, and order processing software.
Working knowledge of inventory, manufacturing, and database software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English.
Ability to write routine reports and correspondence in English.
Ability to speak effectively before groups of customers or employees.
Excellent written and oral communication, organizational, and customer service skills.
Solid mechanical aptitude, including an understanding of electronics.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to frequently sit, stand, walk, stoop, kneel, use hands, reach with hands and arms, communicate clearly and effectively, and lift up to 10 pounds.
Ability to work in a moderate-to-loud noise environment.

Responsibilities

Assist customers with information requests.
Perform customer service support functions and resolve customer complaints, concerns, and issues.
Ensure phone coverage during set business hours.
Answer customer inquiries and resolve issues.
Process incoming inquiries in Customer Care.
Process RMAs/CCFs.
Process information in CRC Dash and related programs, JD Edwards, and Microsoft Office.
Work with other departments to meet customer needs.
Operate within and help improve Customer Service procedures using lean manufacturing principles.
Develop and maintain product knowledge and share it with Sales Representatives, customers, team members, and employees.
Conform to ISO 9001 and ISO 14001 requirements.
Perform other assigned duties or projects.
No supervisory responsibilities.

Skills

Customer Service

Order Processing

Inventory

Database Software

Lean Manufacturing

Safety Rules

Report Writing

Math Calculations

Problem Solving

Mechanics/Electronics Training

Education

High School Diploma / GED

Technical Training in Mechanics or Electronics

Tools

JD Edwards

CRC Dash

Microsoft Office

Job description

Assist customers with information requests
Perform customer service support functions and resolve customer complaints, concerns, and issues
Ensure phone coverage during set business hours
Answer customer inquiries and resolve issues
Process incoming inquiries in Customer Care
Process RMAs/CCFs
Process information in CRC Dash and related programs, JD Edwards, and Microsoft Office
Work with other departments to meet customer needs
Operate within and help improve Customer Service procedures using lean manufacturing principles
Develop and maintain product knowledge and share it with Sales Representatives, customers, team members, and employees
Conform to ISO 9001 and ISO 14001 requirements
Perform other assigned duties or projects
No supervisory responsibilities

Requirements

High school diploma or GED with some college or technical training in mechanics or electronics; or equivalent combination of education and experience
Two to five years of experience in a customer service-related position, preferably in a manufacturing environment
Proficiency in word processing, spreadsheets, email, and order processing software
Working knowledge of inventory, manufacturing, and database software
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English
Ability to write routine reports and correspondence in English
Ability to speak effectively before groups of customers or employees
Excellent written and oral communication, organizational, and customer service skills
Solid mechanical aptitude, including an understanding of electronics
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions
Ability to deal with problems involving several concrete variables in standardized situations
Ability to frequently sit, stand, walk, stoop, kneel, use hands, reach with hands and arms, communicate clearly and effectively, and lift up to 10 pounds
Ability to work in a moderate-to-loud noise environment

Core Competencies

Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively. Proficient in using software tools such as JD Edwards and Microsoft Office while adhering to ISO 9001 and ISO 14001 standards.

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