Customer Solutions Manager II — Pharma Operations (US Remote)

Bayer; Pharr (TX); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

Paid time off

Sick leave

Job summary

Bayer is seeking a results-driven operations professional to oversee daily Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and partner with IT, regulatory and commercial teams to ensure compliant service delivery and high customer satisfaction.

Lead NDC-12 readiness across master data, pricing and government programs, and drive process improvements in a regulated pharma environment with

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; or Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed or 3PL-supported supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and advise on contracts, operational controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored customer solutions.
• Coordinate NDC-12 readiness across master data, SAP and system interfaces, pricing, contracts and government programs.
• Align cross-functional requirements and standards with IT, Quality, Regulatory, Finance and external partners.
• Lead integrated cluster plans, manage risks and provide transparent updates to PMO and leadership.

Job description

Bayer is seeking a results-driven operations professional to oversee daily Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and partner with IT, regulatory and commercial teams to ensure compliant service delivery and high customer satisfaction.

Lead NDC-12 readiness across master data, pricing and government programs, and drive process improvements in a regulated pharma environment with