Customer Solutions Manager II, Pharma Ops & NDC-12

Bayer; Hale Center (TX); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a results-driven operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will ensure reliable supply, compliant service delivery and strong customer satisfaction through close collaboration with data, systems, and government pricing workstreams.

In this role you will coordinate master data, SAP interfaces, and serialization efforts while partnering with IT, quality, regulatory, and commercial teams to

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Bachelor’s degree with equivalent relevant experience is acceptable with substantial industry exposure.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Communication

Regulatory/compliance awareness

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking a results-driven operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will ensure reliable supply, compliant service delivery and strong customer satisfaction through close collaboration with data, systems, and government pricing workstreams.

In this role you will coordinate master data, SAP interfaces, and serialization efforts while partnering with IT, quality, regulatory, and commercial teams to