Customer Service Team Leader - Retail Ops & Coaching

Whole Foods Market; Andover (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Andover, MA is seeking a Team Member to support the Team Leader in daily operations including cash management, merchandising, labor, and compliance. You will lead and develop Team Members while ensuring courteous, friendly service and adherence to SOPs.

The role emphasizes high-energy customer service, strong product knowledge, and the ability to train, mentor, and evaluate staff. Flexibility for evenings and weekends is required to maintain store performance and guest

Qualifications

• 18+ months retail Team Member experience
• 6+ months supervisory experience
• Experience in customer service and basic sales techniques
• Ability to work in a fast-paced retail environment

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person in absence of Team Leader.
• Maintains awareness of customer flows and needs and directs Team Members accordingly.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Provides timely, thorough performance evaluations.

Skills

Customer service

Leadership

Team training

Inventory management

Regulatory compliance

Retail knowledge

Tools

Microsoft Office

Office applications

Job description

Whole Foods Market in Andover, MA is seeking a Team Member to support the Team Leader in daily operations including cash management, merchandising, labor, and compliance. You will lead and develop Team Members while ensuring courteous, friendly service and adherence to SOPs.

The role emphasizes high-energy customer service, strong product knowledge, and the ability to train, mentor, and evaluate staff. Flexibility for evenings and weekends is required to maintain store performance and guest