Customer Service Team Leader — Retail Ops & Coaching

Whole Foods Market; Medford (MA); On-site; USD 2,762,000 - 4,822,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Medford, MA is seeking a Team Member with supervisory experience to support daily operations, customer service, and store goals. You will assist with cash handling, merchandising, and regulatory compliance while leading Team Members in a fast-paced environment.

The role emphasizes teamwork, excellent communication, and adherence to health and safety standards as part of Whole Foods Market core values and store programs.

Qualifications

• 18+ months retail Team Member experience with 6+ months supervisory experience.
• Ability to lift up to 50 pounds and perform physical tasks as needed.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves high standards of retail execution.
• Manages cost, margin, expense and labor targets with Team Leader.
• Resolves customer questions and concerns promptly.
• Evaluates Team Member performance and provides feedback.
• Acts as point person in absence of Team Leader.
• Communicates and models company vision and goals.
• Maintains awareness of customer flows and directs staff accordingly.
• Trains and mentors Team Members to sustain high performance.

Skills

Customer service

Leadership

Team building

Communication

Inventory management

Financial acumen

Tools

Microsoft Office

Job description

Whole Foods Market in Medford, MA is seeking a Team Member with supervisory experience to support daily operations, customer service, and store goals. You will assist with cash handling, merchandising, and regulatory compliance while leading Team Members in a fast-paced environment.

The role emphasizes teamwork, excellent communication, and adherence to health and safety standards as part of Whole Foods Market core values and store programs.