Customer Service Team Lead - Retail Ops

Whole Foods Market; Westford (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking a Team Member to support daily store operations in Westford, MA. This role emphasizes outstanding customer service, accurate cash handling, labor and expense control, and adherence to food safety regulations.

The position requires mentoring Team Members and working with the Team Leader to maintain store standards. The role demands physical stamina, ability to lift 50 pounds, and a flexible schedule including nights, weekends, and holidays.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.

Skills

Customer service

Team leadership

Retail knowledge

Product knowledge

Regulatory knowledge

Safety policies

Email & Office apps

Tools

Microsoft Office

Email

Job description

Whole Foods Market is seeking a Team Member to support daily store operations in Westford, MA. This role emphasizes outstanding customer service, accurate cash handling, labor and expense control, and adherence to food safety regulations.

The position requires mentoring Team Members and working with the Team Leader to maintain store standards. The role demands physical stamina, ability to lift 50 pounds, and a flexible schedule including nights, weekends, and holidays.