Customer Service Team Lead – Retail Operations

Whole Foods Market; Dedham (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Whole Foods Market in Dedham, MA is seeking a Team Member to assist the Team Leader in daily operations, focusing on cash management, merchandising, labor control, and compliance while delivering friendly service.

The role leads and develops Team Members, evaluates performance, and ensures health and safety standards are met. Candidates should have 18+ months retail experience and 6+ months supervisory experience, with flexibility to work nights, weekends, and holidays.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.
• Ability to lift 50 pounds and perform physical tasks as required.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental lead in absence of Team Leader.
• Maintains awareness of customer flows and directs Team Members to delight customers.

Skills

Customer service

Team leadership

Retail operations

Regulatory compliance

Merchandising

Microsoft Office

Email communication

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Dedham, MA is seeking a Team Member to assist the Team Leader in daily operations, focusing on cash management, merchandising, labor control, and compliance while delivering friendly service.

The role leads and develops Team Members, evaluates performance, and ensures health and safety standards are met. Candidates should have 18+ months retail experience and 6+ months supervisory experience, with flexibility to work nights, weekends, and holidays.