Customer Service Team Lead - Retail Ops & Coaching

Whole Foods Market IP. L.P.; Belmont (VA); On-site; USD 27,620 - 48,216; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Belmont, VA is seeking a Team Member to support daily operations under the Team Leader. You will assist in cash management, merchandising, labor controls, and safety compliance while delivering friendly service to customers and Team Members.

This role focuses on coaching Team Members, maintaining high standards of retail execution, and partnering to meet cost and revenue targets. The company offers Whole Benefits and opportunities to grow within a values-driven team.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.
• Ability to lift up to 50 pounds.
• Flexible schedule including nights, weekends, and holidays.
• Excellent interpersonal and customer service skills.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Mentors and counsels Team Members to sustain a high-performance team.
• Provides timely, thorough performance evaluations.

Skills

Customer service

Team leadership

Retail operations

Communication

Inventory management

Regulatory compliance

Problem solving

Microsoft Office

Tools

POS systems

Electric pallet jacks

Box cutters

Job description

Whole Foods Market in Belmont, VA is seeking a Team Member to support daily operations under the Team Leader. You will assist in cash management, merchandising, labor controls, and safety compliance while delivering friendly service to customers and Team Members.

This role focuses on coaching Team Members, maintaining high standards of retail execution, and partnering to meet cost and revenue targets. The company offers Whole Benefits and opportunities to grow within a values-driven team.