Customer Service Operations Lead

Harristeeter

Hampstead (NC)

On-site

USD 42,000 - 66,000

Full time

2 days ago

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Benefits offered by this job

Group benefits

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager DLT 135 to supervise up to 120 associates in the Customer Service Department and accounting office, assisting the Department Manager with direction, coordination, and evaluation of these departments.

Responsibilities include floor monitoring, interviewing and training associates, planning and directing work, and ensuring compliance with audits.

Qualifications

High school diploma or GED required, or equivalent combination of education and experience.
1–3 years related experience and/or training preferred.
Strong communication and interpersonal skills essential for customer service and team interaction.
Willingness to participate in and complete required training.

Responsibilities

Supervise up to 120 associates in Customer Service and accounting offices.
Assist Department Manager with direction, coordination, and evaluation of departments.
Perform floor monitor duties, interviewing and training associates, and planning work.
Ensure audits (Customer Service Store Visit Audit and Loss Prevention Front End Audit) are performed.
Provide coaching/feedback to associates not in compliance with expectations.
Perform duties of customer service clerks, accounting office associates, cashiers, and baggers when needed.
Address complaints and resolve problems to maintain customer satisfaction and sales.