Customer Service Team Lead & Floor Supervisor

Harristeeter; Fort Mill (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Harris Teeter seeks an Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office, supporting the Department Manager in directing and evaluating the teams. You will coach staff, perform floor monitor duties, and ensure audits and loss prevention tasks are completed.

The role requires strong English reading/writing, excellent communication, and the ability to guide multiple tasks under pressure while maintaining exceptional

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training.
• Commitment to unparalleled customer service with strong communication skills.
• Ability to read and write English and present information clearly.

Responsibilities

• Supervise up to 120 associates across customer service and accounting offices.
• Provide coaching and direct floor monitor duties; train and evaluate staff.
• Implement audits and ensure compliance with store policies.
• Handle inquiries, resolve problems, and support performance appraisals.

Skills

Supervisory skills

Language skills

Computer skills

Mathematical skills

Reasoning ability

Personal skills

Customer service

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter seeks an Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office, supporting the Department Manager in directing and evaluating the teams. You will coach staff, perform floor monitor duties, and ensure audits and loss prevention tasks are completed.

The role requires strong English reading/writing, excellent communication, and the ability to guide multiple tasks under pressure while maintaining exceptional