Customer Service Operations Manager

Harristeeter; Chesapeake (VA); On-site; USD 26,174 - 38,572; Full time

Job summary

Harris Teeter in Chesapeake, VA seeks a supervisor to lead up to 120 associates across Customer Service and accounting. You will direct and evaluate staff, conduct coaching, and ensure audit compliance and loss prevention.

The role requires strong communication and training abilities in a retail environment. The position emphasizes customer service excellence, team leadership, and adherence to company policies while managing multiple tasks under pressure.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 years related experience and/or training.
• Willingness to complete required training.

Responsibilities

• Supervise up to 120 associates in multiple departments.
• Direct and evaluate performance; coach and discipline as needed.
• Conduct floor monitors, interviews, and training activities.
• Ensure audit compliance and loss prevention procedures.
• Perform duties of frontline staff as needed.

Skills

Supervisory experience

Customer service

Communication

Training

Conflict resolution

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Chesapeake, VA seeks a supervisor to lead up to 120 associates across Customer Service and accounting. You will direct and evaluate staff, conduct coaching, and ensure audit compliance and loss prevention.

The role requires strong communication and training abilities in a retail environment. The position emphasizes customer service excellence, team leadership, and adherence to company policies while managing multiple tasks under pressure.