Customer Service Supervisor: POS Leadership & Coaching

Kohl's; DeKalb (IL); In loco; USD 29.000 - 44.000; Tempo pieno

Descrizione del lavoro

Kohl’s in DeKalb, IL is seeking a Retail Supervisor to lead, coach and develop associates in delivering fast, accurate checkout and outstanding customer service. You will model, coach and supervise associates, ensuring adherence to Kohl’s brand standards and service processes.

The role focuses on POS execution, training, and strong teamwork to meet store goals. Requires flexibility for days, nights, weekends, and holidays, with a pay range stated below.

Competenze

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Mansioni

• Lead, coach and assist associates to deliver speed of service and handle transactions.
• Meet or exceed individual goals and support storewide goals.
• Coach, teach and train associates on POS and customer service standards.
• Support training on merchandising standards and product knowledge.
• Oversee cash handling processes and balance registers.
• Help maintain inventory accuracy and loss prevention efforts.

Conoscenze

Supervising teams

Communication

Flexible availability

Customer service mindset

Descrizione del lavoro

Kohl’s in DeKalb, IL is seeking a Retail Supervisor to lead, coach and develop associates in delivering fast, accurate checkout and outstanding customer service. You will model, coach and supervise associates, ensuring adherence to Kohl’s brand standards and service processes.

The role focuses on POS execution, training, and strong teamwork to meet store goals. Requires flexibility for days, nights, weekends, and holidays, with a pay range stated below.