Customer Service Supervisor — Lead, Coach & POS Excellence

Kohl's; Annapolis (MD); Vor Ort; USD 29.000 - 44.000; Vollzeit

Benefits dieser Stelle

PTO / Work-Life Balance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discount

Zusammenfassung

Kohl’s in Annapolis, MD seeks an experienced Supervisor to lead and coach associates in delivering fast, accurate service and a superior customer experience. You will train teams on POS and service standards, merchandise knowledge, and brand guidelines, while ensuring inventory accuracy and proper cash handling.

As a leader on duty, you’ll drive store results, enforce safety policies, and use KPIs to optimize daily operations. Strong communication and flexible hours are required.

Qualifikationen

• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Aufgaben

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet or exceed individual goals (credit, loyalty) and support storewide goals.
• Coach, teach and train associates to execute POS and customer service standards.
• Support training on merchandising, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy by completing merchandise disposition procedures.
• Oversee daily cash-related processes (register balancing, change orders, voided transactions, etc.).

Kenntnisse

Supervising teams

Coaching

Communication

Flexible availability

Jobbeschreibung

Kohl’s in Annapolis, MD seeks an experienced Supervisor to lead and coach associates in delivering fast, accurate service and a superior customer experience. You will train teams on POS and service standards, merchandise knowledge, and brand guidelines, while ensuring inventory accuracy and proper cash handling.

As a leader on duty, you’ll drive store results, enforce safety policies, and use KPIs to optimize daily operations. Strong communication and flexible hours are required.