Customer Service Supervisor: POS Leader with Growth & PTO

Kohl's; Mansfield (MA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Work life balance

Health & Wellness

401k

Job summary

Kohl's in Mansfield, MA is seeking a store supervisor who will be the expert in point of sale and customer services, directing and coaching associates to deliver fast, friendly service. You will supervise and develop team members while ensuring all service processes align with Kohl’s standards and policies.

The role focuses on training, merchandise knowledge, cash handling, and loss prevention. You’ll use KPIs to drive store results, maintain accurate pricing and signing, and ensure operational

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Skills

Coaching

Communication

Customer service

Team supervision

Cash handling

Availability

Job description

Kohl's in Mansfield, MA is seeking a store supervisor who will be the expert in point of sale and customer services, directing and coaching associates to deliver fast, friendly service. You will supervise and develop team members while ensuring all service processes align with Kohl’s standards and policies.

The role focuses on training, merchandise knowledge, cash handling, and loss prevention. You’ll use KPIs to drive store results, maintain accurate pricing and signing, and ensure operational