Customer Service Supervisor — Lead POS & Team Excellence

Kohl's; Yardley (Bucks County); On-site; USD 25,000 - 30,000; Full time

Job summary

Kohl's in Yardley, PA is seeking a Supervisor who will lead and coach associates to deliver fast, friendly service and accurate transactions at the POS and Customer Service areas.

You'll develop teams, maintain high standards, and ensure adherence to store policies while meeting daily goals. This role requires strong communication, flexibility in scheduling, and a commitment to customer satisfaction and loss prevention.

Qualifications

• Experience supervising teams or associates.
• Strong verbal and written communication skills.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Must be 18 years of age or older.

Responsibilities

• Lead, coach and supervise associates to deliver fast, accurate transactions and great customer service.
• Help meet store goals by supporting service and sales activities.
• Train associates on POS and customer service standards.
• Support merchandising standards and product knowledge.
• Oversee cash handling processes and store security.

Skills

Team leadership

Coaching

Customer service

Communication

Flexibility

Tools

POS systems

Cash handling

Job description

Kohl's in Yardley, PA is seeking a Supervisor who will lead and coach associates to deliver fast, friendly service and accurate transactions at the POS and Customer Service areas.

You'll develop teams, maintain high standards, and ensure adherence to store policies while meeting daily goals. This role requires strong communication, flexibility in scheduling, and a commitment to customer satisfaction and loss prevention.