Customer Service Supervisor — Lead with Impact (4-Day Week)

Wawa, Inc.; Emmaus (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Employee stock ownership plan

Job summary

Wawa, Inc. in Emmaus, PA is seeking a Customer Service Supervisor (CSS) to lead a team and deliver outstanding service. You will work with store leadership to meet sales targets and ensure a safe, well-stocked environment.

The role requires a high school diploma or GED, 18+, flexible hours including weekends, and supervisory experience in retail or food service. Wawa offers comprehensive benefits, competitive hourly pay, and opportunities to grow.

Qualifications

• High School Diploma or GED.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience in retail or food service environments is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Strong customer service

Communication skills

Retail or food service experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Emmaus, PA is seeking a Customer Service Supervisor (CSS) to lead a team and deliver outstanding service. You will work with store leadership to meet sales targets and ensure a safe, well-stocked environment.

The role requires a high school diploma or GED, 18+, flexible hours including weekends, and supervisory experience in retail or food service. Wawa offers comprehensive benefits, competitive hourly pay, and opportunities to grow.