Customer Service Supervisor | 4-Day Week Eligible

Wawa Inc.; Yeagertown (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Access to additional benefit and well­

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead a team and enhance store operations.

You will work alongside store leaders to deliver exceptional customer service, boost sales, and keep the store safe, organized and well stock­ed. You will supervise Associates, drive training, and ensure adherence to programs and policies, while supporting leadership with day-to-day store performance and customer satisfaction.

Qualifications

• High School Diploma or GED equivalent.
• 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends/holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through cycle counts and smart ordering.

Skills

Customer service

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead a team and enhance store operations.

You will work alongside store leaders to deliver exceptional customer service, boost sales, and keep the store safe, organized and well stock­ed. You will supervise Associates, drive training, and ensure adherence to programs and policies, while supporting leadership with day-to-day store performance and customer satisfaction.