Customer Service Supervisor - Lead Team, 4-Day Week Option

Talentify; Greenfield (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver excellent customer service, and keep the location safe, organized, and fully stocked.

You will collaborate with peer supervisors and store leaders to achieve sales goals, manage shifts, train Associates, and drive consistent service programs and store technologies. This role offers weekend and holiday flexibility, recognition of strong customer relationships, and opportunities to advance within a supportive

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates during shift.
• Collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver excellent customer service, and keep the location safe, organized, and fully stocked.

You will collaborate with peer supervisors and store leaders to achieve sales goals, manage shifts, train Associates, and drive consistent service programs and store technologies. This role offers weekend and holiday flexibility, recognition of strong customer relationships, and opportunities to advance within a supportive