Customer Service Supervisor — 4-Day Week Eligible

Wawa; Indianapolis (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education assistance

Job summary

Wawa seeks a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You’ll work with peer supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates for peak performance.

You will oversee customer inquiries, staff training, and adherence to programs while managing cash, inventory, and safety. This role offers ample growth within a supportive team and a focus on service excellence.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Wawa seeks a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You’ll work with peer supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates for peak performance.

You will oversee customer inquiries, staff training, and adherence to programs while managing cash, inventory, and safety. This role offers ample growth within a supportive team and a focus on service excellence.