Customer Service Supervisor — Lead & Elevate Team (4-Day Week)

Wawa Inc.; Pocono Township (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Shift differential

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service.

You will work with peer supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates to enhance performance during shifts. The role emphasizes supervising customer service, managing cash and inventory, and ensuring adherence to store programs and policies.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Training

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service.

You will work with peer supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates to enhance performance during shifts. The role emphasizes supervising customer service, managing cash and inventory, and ensuring adherence to store programs and policies.