Customer Service Supervisor — 4‑Day Week Option

Wawa, Inc.; Washington (District of Columbia); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Washington, DC is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver exceptional service, and support daily operations. You will collaborate with peers and store leaders to drive sales while maintaining a safe, well-stocked environment.

The role emphasizes staff development, initiative, and strong communication. Competitive hourly pay with benefits and opportunities for growth are offered.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Skills

Supervisory experience

Customer service

Retail/food service experience

Communication skills

Reliability

Education

High School Diploma or GED

Job description

Wawa, Inc. in Washington, DC is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver exceptional service, and support daily operations. You will collaborate with peers and store leaders to drive sales while maintaining a safe, well-stocked environment.

The role emphasizes staff development, initiative, and strong communication. Competitive hourly pay with benefits and opportunities for growth are offered.