Customer Service Supervisor — Lead Store Team (4‑Day Week)

Wawa Inc.; Tobyhanna Township (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa Inc. in Pennsylvania is seeking a Customer Service Supervisor (CSS) to lead and support store operations. You will work alongside peer supervisors and store leaders to deliver exceptional customer service, boost sales, and maintain a safe, organized, and fully stocked store.

Responsibilities include guiding associates, executing service programs, managing cash and inventory, and ensuring accurate cycle counts. A 4-day work week option may be available for associates.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Wawa Inc. in Pennsylvania is seeking a Customer Service Supervisor (CSS) to lead and support store operations. You will work alongside peer supervisors and store leaders to deliver exceptional customer service, boost sales, and maintain a safe, organized, and fully stocked store.

Responsibilities include guiding associates, executing service programs, managing cash and inventory, and ensuring accurate cycle counts. A 4-day work week option may be available for associates.