Customer Service Supervisor: Lead Team & Drive Store Success

Wawa, Inc.; Fairfield (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to drive sales, maintain safety, and ensure shelves are stocked and well-organized.

The role requires a High School Diploma or GED, 18+ with reliable transportation, and flexible weekend/holiday availability. Supervisory experience in retail or food service is a plus, with competitive hourly pay and a midnight shift

Qualifications

• High School Diploma or GED equivalent required.
• Must be 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Manage store operations, cash processes, inventory and safety.

Skills

Customer service

Leadership

Communication

Team training

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to drive sales, maintain safety, and ensure shelves are stocked and well-organized.

The role requires a High School Diploma or GED, 18+ with reliable transportation, and flexible weekend/holiday availability. Supervisory experience in retail or food service is a plus, with competitive hourly pay and a midnight shift