Customer Service Supervisor | 4-Day Week Option

Wawa Inc.; Cincinnati (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Paid time off

Parental leave

Store discounts

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead a store team and deliver exceptional service. You will work alongside peers and store leaders to boost sales, maintain safety, and ensure shelves are stocked, while coaching Associates for high performance.

A strong customer-service focus and supervisory background are essential. The role includes scheduling, training, and implementing service programs, with emphasis on teamwork and process excellence.

Qualifications

• High School Diploma or GED required or equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Flexible availability

Communication skills

Reliability

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead a store team and deliver exceptional service. You will work alongside peers and store leaders to boost sales, maintain safety, and ensure shelves are stocked, while coaching Associates for high performance.

A strong customer-service focus and supervisory background are essential. The role includes scheduling, training, and implementing service programs, with emphasis on teamwork and process excellence.