Customer Experience Supervisor - 4-Day Week & Growth

Wawa, Inc; Wilkes-Barre (Luzerne County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

ESOP

Education Assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Wilkes-Barre, PA is seeking a Customer Service Supervisor (CSS) to lead a frontline team in delivering superior customer service and achieving store goals. You will partner with peers and leaders to keep the store safe, organized, and fully stocked, while coaching Associates to improve sales and performance across shifts.

The role emphasizes teamwork, training, and adherence to store policies, with opportunities to advance and participate in company benefits and rewards programs.

Qualifications

• Customer service experience in a retail or food service setting.
• Strong communication and relationship-building skills.
• Experience leading or supervising others is advantageous.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Support leadership to achieve store goals in sales and costs.
• Lead, motivate, and train associates to drive performance.
• Ensure consistent execution of service programs and store policies.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with cycle counts and smart ordering.

Skills

Customer service

Communication

Leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. in Wilkes-Barre, PA is seeking a Customer Service Supervisor (CSS) to lead a frontline team in delivering superior customer service and achieving store goals. You will partner with peers and leaders to keep the store safe, organized, and fully stocked, while coaching Associates to improve sales and performance across shifts.

The role emphasizes teamwork, training, and adherence to store policies, with opportunities to advance and participate in company benefits and rewards programs.