Customer Service Supervisor — Lead & Elevate (4-Day Week)

Talentify; Emmaus (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Access to additional benefit programs

Job summary

Wawa, Inc. in Emmaus, PA is seeking a Customer Service Supervisor (CSS) to lead the front-line team, deliver outstanding service, and support store operations.

You will work with peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and ensure adherence to programs and policies. This role offers a 4-day work week option and an hourly pay range of $21.00 to $28.30 with a $2 shift differential for overnight hours; Wawa provides comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience preferred in retail or food service.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Shift flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. in Emmaus, PA is seeking a Customer Service Supervisor (CSS) to lead the front-line team, deliver outstanding service, and support store operations.

You will work with peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and ensure adherence to programs and policies. This role offers a 4-day work week option and an hourly pay range of $21.00 to $28.30 with a $2 shift differential for overnight hours; Wawa provides comprehensive benefits.