Customer Service Supervisor: Lead Training & Operations

Floor & Decor Holdings Inc.; McKinney (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Health, Dental, Vision, Life Insurance

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the store's junior management team and uphold Floor & Decor’s customer-first values.

You will train and develop Customer Service Associates, oversee cashiering operations, and ensure accurate and attentive service at the register. Responsibilities include directing associates, managing cash handling, scheduling, and adherence to policies while maintaining a safe warehouse environment and delivering an exceptional

Qualifications

• One year customer service/cashier supervisory experience.
• Ability to perform in a high volume, highly complex location.
• Demonstrated proficiency in training associates.
• Excellent communication, delegation, follow-up, and analytical skills.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Process customers at checkout using the POS system and handle refunds/exchanges.
• Open and close registers and follow cash handling procedures.
• Train, develop and supervise associates and define workload.

Skills

Customer service supervision

Communication skills

Analytical skills

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the store's junior management team and uphold Floor & Decor’s customer-first values.

You will train and develop Customer Service Associates, oversee cashiering operations, and ensure accurate and attentive service at the register. Responsibilities include directing associates, managing cash handling, scheduling, and adherence to policies while maintaining a safe warehouse environment and delivering an exceptional