Customer Experience Supervisor

Floor & Decor Holdings Inc.; Gretna (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the US

401k with discretionary company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the store's front-line team and uphold our customer-first values.

You will oversee cashiering, returns, and POS transactions while training and developing Customer Service Associates to deliver an exceptional shopping experience. The role requires one year of supervisory customer service experience, strong communication skills, and the ability to manage a fast-paced environment with a focus on policy compliance and

Qualifications

• Minimum one year of customer service/cashier supervisory experience.
• Ability to perform in a high-volume, complex store environment.
• Strong communication, delegation, follow-up, and analytical skills.
• Willingness to train and develop associates; able to manage scheduling, payroll, and discipline as needed.

Responsibilities

• Lead and support Customer Service Associates as part of the store Junior Management Team.
• Direct and train associates to ensure attentive and accurate customer service.
• Oversee cash handling, refunds, exchanges, and POS transactions.
• Open/close registers and follow cash acceptance procedures.
• Schedule, hire, and payroll processes; monitor performance and provide counseling as needed.

Skills

Customer service

Supervisory experience

Communication

Delegation

Analytical skills

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the store's front-line team and uphold our customer-first values.

You will oversee cashiering, returns, and POS transactions while training and developing Customer Service Associates to deliver an exceptional shopping experience. The role requires one year of supervisory customer service experience, strong communication skills, and the ability to manage a fast-paced environment with a focus on policy compliance and