Customer Service Supervisor: Lead & Develop a Team

Floor & Decor Holdings Inc.; San Gabriel (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical, Dental, Vision insurance

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead cashiering, handle returns, and support cash office tasks. The role includes training Customer Service Associates and ensuring exceptional shopping experiences.

You will direct associates, maintain cash operations, and drive high-quality customer service in a fast-paced retail environment at our California location. This position emphasizes training and people development.

Qualifications

• One year customer service/cashier supervisory experience.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in training associates.
• Excellent communication, delegation, follow-up, and analytical skills.

Responsibilities

• Process customers at checkout using the POS system.
• Process customer refunds and exchanges according to guidelines.
• Open and close registers and manage cash procedures.
• Train, develop and supervise associates; define workload.
• Monitor associate retention and career development; report to General Manager.

Skills

Customer service supervision

Training associates

Staff development

Effective communication

Analytical skills

Problem solving

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead cashiering, handle returns, and support cash office tasks. The role includes training Customer Service Associates and ensuring exceptional shopping experiences.

You will direct associates, maintain cash operations, and drive high-quality customer service in a fast-paced retail environment at our California location. This position emphasizes training and people development.