Customer Service Supervisor & Training Lead

Floor & Decor Holdings Inc.; Bethel Park (Allegheny County); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical insurance

Paid time off

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to support cashiering, returns, and the development of team members in Bethel Park. You will lead the store's junior management efforts, ensure safe operating procedures, and deliver an exceptional shopping experience.

The role emphasizes coaching, discipline, scheduling, and performance reviews to drive retention and strong customer satisfaction. Floor & Decor offers comprehensive benefits and advancement opportunities.

Qualifications

• One year customer service/cashier supervisory experience.
• Ability to perform in a high volume, highly complex location.
• Excellent communication, delegation, follow-up, and analytical skills.

Responsibilities

• Provide direction to Customer Service Associates to ensure attentive, accurate service.
• Process customers at checkout using POS system and handle refunds/exchanges.
• Open and close registers; follow cash, check, and card procedures.
• Greet customers courteously and maintain high service standards.
• Train, develop, and supervise associates; monitor performance and retention.
• Assist with scheduling, payroll, and business planning processes.

Skills

Customer service leadership

Cashier supervision

Staff training

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to support cashiering, returns, and the development of team members in Bethel Park. You will lead the store's junior management efforts, ensure safe operating procedures, and deliver an exceptional shopping experience.

The role emphasizes coaching, discipline, scheduling, and performance reviews to drive retention and strong customer satisfaction. Floor & Decor offers comprehensive benefits and advancement opportunities.