Customer Service Supervisor - Lead & Train Store Sales

Talentify; Chambersburg (Franklin County); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Education Assistance Program

Paid time off

Parental leave

Job summary

Wawa is seeking a Customer Service Supervisor to lead and support store operations, delivering outstanding customer service, boosting sales, and maintaining a safe, organized, and fully stocked store. You will work with peer supervisors and store leaders to drive results and train Associates.

Qualities include strong customer service, leadership, and communication skills, with supervisory experience in retail or food service being a plus.

Qualifications

• High School Diploma or GED.
• Must be 18+ with reliable transportation.
• Flexible availability to work weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Job description

Wawa is seeking a Customer Service Supervisor to lead and support store operations, delivering outstanding customer service, boosting sales, and maintaining a safe, organized, and fully stocked store. You will work with peer supervisors and store leaders to drive results and train Associates.

Qualities include strong customer service, leadership, and communication skills, with supervisory experience in retail or food service being a plus.