Customer Service Supervisor — Lead Team & Drive Sales

Talentify; Broomall (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is looking for a Customer Service Supervisor to lead a team and support store operations. You will work alongside peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

The role includes coaching Associates, resolving inquiries, managing cash and inventory, and ensuring adherence to programs and policies. A high school diploma and 18+ are required; weekend and holiday availability is needed.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Support leadership to achieve store goals in sales, expenses, retention and training.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. is looking for a Customer Service Supervisor to lead a team and support store operations. You will work alongside peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

The role includes coaching Associates, resolving inquiries, managing cash and inventory, and ensuring adherence to programs and policies. A high school diploma and 18+ are required; weekend and holiday availability is needed.