Customer Service Supervisor: Lead & Inspire Store Success

Wawa, Inc.; Jensen Beach (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Education assistance

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales. You will collaborate with peer supervisors and store leaders to ensure a safe, organized, and fully stocked environment while coaching Associates to perform at their best.

As a CSS, you will maintain service standards, train staff, and contribute to achieving business goals through effective teamwork and strong customer focus.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales. You will collaborate with peer supervisors and store leaders to ensure a safe, organized, and fully stocked environment while coaching Associates to perform at their best.

As a CSS, you will maintain service standards, train staff, and contribute to achieving business goals through effective teamwork and strong customer focus.