Customer Service Supervisor: Lead Teams & Drive Sales

Wawa, Inc.; Dallas (Luzerne County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. seeks a Customer Service Supervisor to lead store teams, ensure excellent customer service, and support daily operations. You will work closely with peers and store leaders to maintain a safe, organized, and fully stocked store while driving sales and customer satisfaction.

The role emphasizes leadership, coaching Associates, and implementing service programs, with weekend and holiday shifts as part of a flexible schedule. A 4-day work week option is noted in the posting.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Customer Service Supervisor to lead store teams, ensure excellent customer service, and support daily operations. You will work closely with peers and store leaders to maintain a safe, organized, and fully stocked store while driving sales and customer satisfaction.

The role emphasizes leadership, coaching Associates, and implementing service programs, with weekend and holiday shifts as part of a flexible schedule. A 4-day work week option is noted in the posting.