Customer Service Supervisor - Lead & Elevate Sales (4-Day Week)

Wawa, Inc.; Alexandria (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Education assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding customer service, and support leaders in achieving sales and efficiency goals. You will supervise associates, train staff, and ensure accurate cash handling and inventory management.

You will work closely with the leadership team to drive excellent customer experiences, maintain safety, and uphold program standards across shifts. This role emphasizes teamwork and hands-on coaching.

Qualifications

• High School Diploma or GED
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship‑building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training
• Lead, motivate, and train Associates to drive sales and performance during shift
• Ensure consistent execution of customer service programs, policies, and store technology components
• Manage cash processes, inventory, vendor check‑ins, and store safety
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need

Skills

Customer service

Supervisory experience

Leadership

Communication

Education

High School Diploma or GED

Tools

POS systems

Inventory management

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding customer service, and support leaders in achieving sales and efficiency goals. You will supervise associates, train staff, and ensure accurate cash handling and inventory management.

You will work closely with the leadership team to drive excellent customer experiences, maintain safety, and uphold program standards across shifts. This role emphasizes teamwork and hands-on coaching.