Customer Service Supervisor - Lead Store Experience

wawa; Hinesville (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

4-day work week option

Job summary

Wawa is seeking a Customer Service Supervisor (CSS) to lead store operations, elevate customer service, and support the leadership team in achieving sales goals. You will train Associates, ensure safe and organized operations, and manage inventory and cash processes on shift.

This role emphasizes coaching, teamwork, and adherence to store policies while delivering exceptional customer experiences across varied shifts, including weekends and holidays.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Flexibility

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor (CSS) to lead store operations, elevate customer service, and support the leadership team in achieving sales goals. You will train Associates, ensure safe and organized operations, and manage inventory and cash processes on shift.

This role emphasizes coaching, teamwork, and adherence to store policies while delivering exceptional customer experiences across varied shifts, including weekends and holidays.