Customer Service Supervisor - Lead & Elevate Store Experience

Wawa, Inc.; Allentown (Lehigh County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Allentown, PA, is seeking a Customer Service Supervisor to lead store operations and deliver outstanding guest experiences. You will work with peer supervisors and store leaders to boost sales, keep the store organized and fully stocked, and ensure safety and compliance.

You\'ll supervise Associates, coach for performance, and help implement customer service programs while maintaining a positive, fast-paced environment that reflects Wawa’s service standards and community focus.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication skills

Supervisory experience

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. in Allentown, PA, is seeking a Customer Service Supervisor to lead store operations and deliver outstanding guest experiences. You will work with peer supervisors and store leaders to boost sales, keep the store organized and fully stocked, and ensure safety and compliance.

You\'ll supervise Associates, coach for performance, and help implement customer service programs while maintaining a positive, fast-paced environment that reflects Wawa’s service standards and community focus.