Customer Service Supervisor - Lead, Coach & Drive Store Success

Wawa, Inc.; Mason (OH); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Job summary

Wawa, Inc. in Mason, OH is seeking a Customer Service Supervisor to lead a team and support store operations.

You will work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. This role requires a High School Diploma or GED, 18+ years old, flexible shifts including weekends/holidays, and supervisory experience in retail or food service.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Mason, OH is seeking a Customer Service Supervisor to lead a team and support store operations.

You will work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. This role requires a High School Diploma or GED, 18+ years old, flexible shifts including weekends/holidays, and supervisory experience in retail or food service.