Customer Service Supervisor — Lead Team & Elevate Service

Wawa, Inc.; Pennsylvania; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer experiences in our Pennsylvania location.

You will work with peer supervisors and store leaders to boost sales, manage shift coverage, and maintain a safe, organized, and well-stocked store environment. Ideal candidates have strong customer service and leadership skills, with the ability to train Associates and drive performance during shifts.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Communication

Flexible hours

Age 18+

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer experiences in our Pennsylvania location.

You will work with peer supervisors and store leaders to boost sales, manage shift coverage, and maintain a safe, organized, and well-stocked store environment. Ideal candidates have strong customer service and leadership skills, with the ability to train Associates and drive performance during shifts.